TIMEBASE SUPPORT LEVEL AGREEMENT

Elevate Your Timebase Experience

Why Choose a Timebase SLA

Unlock unparalleled reliability and expert support for your Timebase Historian with our Support Level Agreement (SLA). Designed for manufacturers and industrial users who demand mission-critical performance, our SLA ensures your data operations run smoothly, efficiently, and without interruption.

Single Site Coverage

For a single site, Support Level Agreements are available between $5,000 and $20,000 per year depending on scope, architecture, and response times. Invoicing can be provided monthly, quarterly, or with annual payment terms.

While Timebase offers free email support for basic needs, our SLA provides enterprise-grade assistance tailored to your unique requirements. Here’s what you gain:

  • Interactive Virtual Support – engage with our support team through real-time virtual meetings and screen-sharing sessions, reducing the need for lengthy email exchanges. This direct interaction ensures faster resolutions, eliminates miscommunication, and enhances the overall support experience by allowing engineers to troubleshoot and guide users more effectively.
  • Faster Response Times – avoid the wait and get priority access to support resources.
  • Access to Engineering Support – go beyond basic troubleshooting and tap into engineering-level expertise for complex integrations and issues.

Enterprise Wide Coverage

Multiple sites and advanced enterprise use cases can be supported with our Enterprise SLA. Custom quotes provided upon request.